SIPL's development center is a state-of-the-art facility located in Meerut, India. The facility is equipped with the best of hardware, software and communication equipment. This facility is capable of working in 3 shifts a day, 7 days a week and 365 days a year

NETWORK & COMMUNICATION

Structure Cabling Standard -100 MBPS ,Awaya make with 24 port manageable switches

Voice cabling - awaya make

Servers- Adequate no of Servers as per client’s requirements (can be increase or decrease). For Local Network authentication we are using ML350 G4 which is duel processor capable, 1 GB RAM, 72 GB SCSI with RAID 1 and Tape Drive.

Computers – Pentium IV, 2.8 GHz with 40 GB HDD/512 MB RAM

Internet Connection- 512 Kbps, 1:1

Dialer – Predictive with facility like online barge in with excellent reporting tools, Reports can be furnished to clients in any required format.

Headsets and Other Tools- World class tools like Plantronics etc

Intranet Security- Sonic wall TZ 170 firewall with content filtering and URL with auto redundancy on ISP level. We have gateway level virus detector to prevent virus attacks.

VPN Capability- Since we have sonic wall firewall we have capability to create VPN tunnels to our clients network which assures secure communication between both the parties.

Apart from that we have hardware firewall to prevent internet attacks and high standard content filtering tools, also antivirus tools to prevent virus attacks.

Power and Backup Facilities

Online UPS to support to all Desktops for 60 Minutes at full load and Power backup source.

TECHNICAL SUPPORT

Extending support beyond sales by providing simple solutions to complex problems. Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. SIPL is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Provide step-by-step guidance to queries on:
Troubleshooting support
Installation support
Software usage and problems
Application and desktop related queries
Internet related issues
Connectivity problems
Up-sell / cross-sell services and products
Computer hardware queries X
Product related services queries
Product up gradation and accessories

TELEMARKETING : generating leads and adding value

We do outbound direct marketing campaign, selling home equity loans to target consumers, telesales for extended warranty, welcome calls, insurance calls, selling the services related to partner programs and promotions, selling 'sticky services' and sales referrals.

We are registered for the states in USA where we make telemarketing calls and adhere to the respective State and Federal Telemarketing rules

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